1. Introduction & Overview

Welcome to the Basha app, a premium real-time ride-bidding and delivery service platform in the Al-Sharqia governorate. We respect your privacy and are committed to protecting your personal data when using our applications or web services.

This policy details how we collect, process, secure, and delete your information to comply fully with Google Play and Apple App Store guidelines.

2. Data We Collect

To provide a safe and seamless experience, we collect the following types of information:

• Account Info: Name, email address, phone number, gender, and encrypted password.
• Driver Specific Data: National ID number, driver license, vehicle license, and images of the vehicle to enforce strict verification.
• Precise Location Data: Precise GPS coordinates of users and drivers for accurate matching and navigation.
• Media & Device Files: Images and audio recordings exchanged within the in-app chat for ride updates and support.
• Wallet & Transactions: Digital ledger history, withdrawals, and deposits to record payment transactions.

3. Background Location Access

To deliver an optimized, reliable experience (similar to inDrive):

For Drivers: Live location tracking runs in the background to ensure that passengers can track the approaching vehicle in real-time, even when the driver's phone screen is locked or another app is open.

For Customers: Used to set and maintain pickup location accuracy and ensure safety throughout the active trip.

4. Data Sharing & Security

We do not sell your personal data to advertisers. We share information only under these circumstances:

• Driver's active position and name are visible to the assigned passenger, and vice-versa, to facilitate the ride.
• Legal/Law enforcement requests when essential to protect our community's safety.
• All data is securely encrypted using industry-standard protocols to prevent unauthorized access.

5. Account & Data Deletion Policy

You have full ownership of your data:

You can request to delete your account and all associated personal data permanently at any time through the "Delete Account" button in the app profile settings, or by emailing our support team. Upon request, all personal details, uploaded documents, and financial records will be permanently removed from our active databases within 7 business days.

6. Contact Us

We may update this policy periodically to align with mobile store compliance or system enhancements.

For any questions or support queries regarding your privacy, feel free to contact us via our official WhatsApp or support email.